Airtel HD DVR - Freeze or Restart after sometime

[Thirumalai]

We are using Airtel HD DVR fo past 1.5 years. From last week onwards, our box suddenly getting restarted or freeze. I complained the same to CC, service engineer visited and provided an alternate remote to check for a day. charged 150 rupees. The issue continues and I reported the same to service engineer. He said, no HD DVR box in stock and requested me to downgrade HD or upgrade it to Internet Box . I don't like HD because of single tuner and I don't need Internet box too because I have Sony Android TV.

Is there any option to do full reset of Airtel HD DVR.? I will give a try. If the issue still remains, please suggest the alternate options. Currently I'm in Airtel Infinity pack and validity available till November 2018.

 

[Bapun]

Is there any option to do full reset of Airtel HD DVR.?

There should be an option for Factory Reset under Settings menu. My Tata Sky HD DVR has it.

I don't like HD because of single tuner and I don't need Internet box too because I have Sony Android TV.

I have exact same reason for not to use an Android box or HD only box.

I use Tata Sky HD DVR which has 3 tuners and it can record 3 channels at once. You can shift to TS HD DVR. That is the only viable option.

 

[Thirumalai]

I did Factory Rest + Format drive + software upgrade but nothing worked. Hmm,

 

[Bapun]

Then STB went faulty. Since HD DVR box no more available, you would be getting option to upgrade to Internet TV or downgrading to HD box.

 

[Thirumalai]

yes, STB fault and they tried to convince me for HD box replacement but I didn't agreed. Technician said, currently no stock and you need to wait. seems they will replace with a refurbished unit.for me, any HD DVR is fine . 10 days over, mailed Nodal, Airtel presence . Got template response. Today I got call from Nodal and they repeated the same(replace with a HD box) . I disagreed again. Still waiting and not sure what will happen.

 

[Thirumalai]

After multiple mails/messages to Nodal officer, Airtel India(Facebook), today they replaced my box (HD DVR).,

 

[Thirumalai]

Initially I paid 150 rupees for the first visit then I paid 600(box replacement) + 150(service charge).total - 900 INR. one of my friend said, no need to pay service charge again for STB replacement. Anyhow I'm happy with the replacement and no issues.

 

[Thirumalai]

I just red in our forum, maintenance charge covered in Infinity pack. what it mean.? someone please explain.

 

[mithu]

How many programmes can i record simultaneously in airtel hd dvr?

 

[kamya2]

2 channels or programmes