Seeking Help Can't Log in Tata Play Account with Account Password

I too facing same problem not able to login, password reset is working not not allowing to login
 
This option may be for stop watching of tata play channels by multiple users. some persons using friends tata play account for watching the netflix and other ott programs.
 
May be because some people use their friends and relatives TP account to make changes or Watch services if they share password
 
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