Getting Errors/Unable to recharge

europcar10

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Joined
7 Apr 2020
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First of all, I got error 102 on my TV which says
No Account Balance
but my online profile shows the Recharge date as 17th May 2020. Dont know why??? Secondly, when I tried to recharge online, I got an error
CustomErrCode: -1100|Sorry! You are not allowed to recharge this VC[1]..
.
Can anyone tell me why the first error 102 and then second error that I am not allowed to recharge. see attached images.
Thanks.
 
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