Not able to Recharge / Activate

[kanda]

I'm not able to recharge or activate my Airtel Digital TV connection.
Observed "Customer id entered is not correct/inactive. Please check and re-enter your 10-digit customer id." with the customer Id received through SMS.

"RTN entered is not correct/not registered or service is inactive. Please check and re-enter your RTN." with registered mobile number.

I'm not getting the customer Id (blank) on the TV screen while pressing Menu button on the remote.

I have taken this connection for my old parents. - Please help.

 

[Vicky]

bro contact cc from registered mobile no :tup

 

[Vicky]

Please Check Below Mentioned Page :

airtel Online Bill Payment - Postpaid Mobile, Broadband, Landline Bill Pay & Digital TV Recharge

 

[kanda]

I've contacted CC already they are helpless and asked me to contact 4444 8080. - No use.

 

[Vicky]

r u try this link:huh

airtel Online Bill Payment - Postpaid Mobile, Broadband, Landline Bill Pay & Digital TV Recharge

 

[kanda]

Thanks Vicky for your quick response!

I am getting "Sorry! No airtel service is associated with your mobile number." after entering OTP received on the registered mobile number.

 

[Siva]

Contact nodal officer via telephone. They will be able to help.

 

[Vicky]

Bro,contact Nodal Officer they will resolve ur complaint soon :tup

State:Tamil Nadu

Nodal Officer Name:Joseph George M ,

Nodal Officer Number:044-42102783

Nodal Officer email ID: [email protected]

Address: Bharti Telemedia Limited,6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai, 600017

For more details Regarding airtel customercare ,Please find the below mentioned thread for your reference:

Airtel digital tv Customer Care no & Nodal Officer Detail list upload on 28/July/2014

 

[kanda]

Thanks Vicky and ilikered.

I have sent a mail on the above and spoken to Mr. Santhosh (Behalf of Nodal).

Thanks once again.

 

[Siva]

Was your issue resolved?