Seeking Help PHOTO - What is wrong with my set up? Can't get some channels

[goodlord]

Hi,

because of the new TRAI system, I thought of reactivating my ADTV. Last use was about 2 years ago. I have a DVR (with a disk and all). Everything worked fine, but I am getting no signal on certain channels. About 20% of the channels are showing no signal. I changed the cable, thinking it may be that. That didn't solve it.
I have a tree that has grown a bit in the last two years. Could that be it? Will a bigger dish solve the problem? I am currently using a D2h dish for the same. Typically, Airtel dish tends to be slightly bigger.

 

[goodlord]

I am getting about 75-80% signal and 13-14 in signal quality. Both are showing green, and in both LNBs.

Could it be something to do with the software being not up-to-date? It was updated in 2016 or 2017. It shows TRAI prices etc. I tried to get it to manually update, but didn't work. Perhaps because it's HD DVR.

 

[rikininetysix]

Try upgrading the software version. If it still doesn’t works then you can try contacting Airtel directly. I guess that would be the best option.

 

[goodlord]

Ok.
restart your stb, then press 2 times exit and enter 2465 very quickly -- this is how?

 

[rikininetysix]

1. Let the STB running and watch any channel.
2. Don't switch of the STB using remote.
3. Switch of the main power of the set top box. Don't switch of the TV power.
4. Now switch on the main power of the STB.
5. You can see the text "Please wait while initializing" press 'exit' button twice, Then immediately press 2465. ADTV S/W will begin to download.

I’m not an ADTV customer I found this by searching the forum.

 

[rikininetysix]

Ye

Ok.
restart your stb, then press 2 times exit and enter 2465 very quickly -- this is how?

Yes, that seems the correct way.

 

[goodlord]

This method unfortunately doesn't work. But I think software is latest. It's Nov 2018.

Ye

Yes, that seems the correct way.

 

[goodlord]

Looks like I'll have to spend 250 on a technician visit.

 

[Bapun]

I have a tree that has grown a bit in the last two years. Could that be it?

That might be the cause. If there is building or tree infront of dish then signal reception can't be proper.

 

[goodlord]

That's what I think. But why does it only affect certain channels? The home transponder shows very strong signal and quality. I thought all transponders come from the same place in the sky? So if one is giving strong signal, the other should too. Anyway, I'll try moving the dish a little and see.