After a lot of complaints and the pending NCH compaint, the CEO Desk from Tata Play contacted me and offered cancellation as an option.
They deactivated my account the same day and took back the box the next day.
2 days later, they informed me that they will deduct 2499 from my remaining balance because I am terminating my connection before 6 months, even though they offered me cancellation as a solution after saying that they cannot rectify the issue with the box.
It has been 9 days now since my connection was deactivated and now they are not responding at all over any of the channels, so I am not even sure if and when I will get a refund.
Just don't trust this company. It seems they are either incompetent or unethical.
Realistic solution would've been replacing your Binge box with a Tata Play Firestick for the remaining time frame of your existing balance of ₹6000 you had spent making the purchase. Instead of deducting your money.