Seeking Help Refund for my set top box (legal help)

[The Lonelier Island]

I am a ACC/SITI cable customer. Last June I upgraded my SD connection to HD connection for which I had to upgrade my SD set top box bought on August 2014 to HD set top box. I am unhappy with their services as they don't provide most HD channels including the ones from their parent network ZEE. I want to revoke my connection. But my cable operator is only agreeing to refund 30 per cent of the amount of the set top box. I payed 1800 bucks to upgrade from SD to HD box.

Can he legally deduct 70 per cent off the price of the set top box bought only 6 months ago? Isn't he suppose to provide me full refund? Can anyone please explain me about TRAI's terms of set top boxes?

 

[Sarkar]

Atleast you are getting 30% as there is no refund rule I think

 

[The Lonelier Island]

Atleast you are getting 30% as there is no refund rule I think

https://imgur.com/a/fc2EPu7

Found this on MIB's site.

 

[anubhav]

If you bought on rent then there is security deposit but if its outright purchase no refund should be provided. Take that 30% because my mso fastway doesn't offer any refund if stb is bought by paying full amount.

http://fastway.in/pdf/STB-OPTION.pdf

 

[The Lonelier Island]

If you bought on rent then there is security deposit but if its outright purchase no refund should be provided. Take that 30% because my mso fastway doesn't offer any refund if stb is bought by paying full amount.

How much did you pay? How can I know whether I rented or not?

 

[Gopi27]

You can sell it to other customer then you will get more amount.

 

[anubhav]

I paid 1200/- full for hd box at the time of installation. If your monthly rent includes stb rent then its rented.

 

[The Lonelier Island]

You can sell it to other customer then you will get more amount.

How much should I charge for a box worth 2200 bucks?

 

[The Lonelier Island]

I paid 1200/- full for hd box at the time of installation. If your monthly rent includes stb rent then its rented.

We here don't get proper billing. So I have no clue whether they sold me or rented it.