Seeking Help STB Problem - Remote malfunctioning

thisisjagan

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Hello,

I recently bought TS SD connection for my other home. From the day 1, I had remote issues. The issue is like of I press 9, I will see 99 or 999 in screen. Navigation, Menu, Channel, volume etc works twice or thrice when pressed once. I raised a complaint, the same issue continued in the new remote too. Since I was busy, I couldn't raise another complaint.

I wanted to check with a working remote before submitting a complaint, so I checked with a working one and it worked the same way. Now requested for a STB replacement, but TS Chat guy is asking 225 for visiting charge. I called the technician for replacement and he checking with his dealer now. My question is, has anyone faced such issue before?
 
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