For this point I disagree with u bhai their spokesperson may has knowledge but their technicians they don't know how to talk their customers also if I raise a complaint in morning technician will visit in evening.
Buddy ur experience may b entirely opposite to mine hence as i have said service support is a thing which can't b put under one bracket of being good or bad.
Having discussed about this topic all thru afternoon/evening i can just conclude by saying that airtel digital tv does have few negatives but so does Tata Play or other operators. Had airtel digital tv been so bad then it would not have become 2nd biggest DTH operator, also they scored over Tata Play inerms of subscriber acquisition in past few quarters . People r opting for airtel digital tv and most are extremely satisfied with their product, service and features. In hybrid box segment as far as i have heard people have given higher score to airtel xstream stb as compared to tata sky binge stb and Airtel XStream boxes r in high demand.
On a lighter note i hope this time @Jaffer7080 bro will not accuse me of being biased to star/disney (they own 30% stake in Tata Play) as like always i am being balanced and neutral while sharing information / opinion about airtel digital tv and tata play. I always give credit where it is due and bring forward shortcomings alongwith sharing a proper solution to overcome it