Tata Sky says sorting out disruption in DTH services

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Direct-to-Home operator TataSky today said its services to up to 30,000 subscribers have been temporarily disrupted as the company is carrying out a technology upgrade and the same would be restored in the next two days.

The company is upgrading its compression technology at its network for enhancement of its channel carrying capacity.

“About 25,000 to 30,000 customers out of our 1 crore plus base have experienced the disturbance. It would be sorted out in the next two days. We are working on it continuously,” TataSky CEO Harit Nagpal told PTI.

Earlier on March 11 this year, services to its 17,000 subscribers were disrupted due to the same reason.

“This time we have informed our customers in advance. We have been running scrolls for the last 10 days informing subscribers about the possible signal problems and from last three days we are also running films on that,” he added.

Nagpal said TataSky has opted for the period between World Cup and IPL for the technological upgrade.

Asked whether the company’s customer care was geared up to handle complaints this time, Nagpal said: “We cannot send our team to everyone’s home but we are working on that.”

This time the TataSky has deployed SMS services and provision of missed call to alert the company, he said.

Last month, TataSky customers had vent their ire on micro blogging site Twitter alleging that the helpline numbers were not working.

DTH companies in India are facing the problem of scarce availability of transponders and it affects their platform’s carrying capacity.

“TataSky has spend around Rs 900 crore on upgrading its set-top-boxes from MPEG 2 to MPEG 4 to carry more channels. We have changed around 6 millions boxes and spend USD 24 on each STB,” Nagpal said.

TataSky, a joint venture between Tata group and media major Star, has over 10 million active connections and around 3/4 connections are on MPEG 4. It offers over 300 channels.


Source: http://m.thehindubusinessline.com/companies/tata-sky-says-sorting-out-disruption-in-dth-services/article7070609.ece/
 
Means by augment of IPL the upgradation task will be completed and we will be enjoying the outcome.
 
Good News so before IPL this upgrading Work Will be done :tup
 
Nagpal said TataSky has opted for the period between
World Cup and IPL for the technological upgrade.

When asked whether the company's customer care was
geared up to handle complaints this time, Nagpal said: "We cannot send our team to everyone's home but we are
working on that."

This time the TataSky has deployed SMS services and
provision of missed call to alert the company, he said.
Last month, TataSky customers had vent their ire on micro blogging site Twitter alleging that the helpline numbers were not working.

DTH companies in India are facing the problem of scarce
availability of transponders and it affects their platform's
carrying capacity.

"TataSky has spend around Rs 900 crore on upgrading its Set-Top-Boxes from MPEG 2 to MPEG 4 to carry more
channels. We have changed around 6 millions boxes and
spend USD 24 on each STB," Nagpal said.

TataSky, a JV between Tata group and media major Star,
has over 10 million active connections and around 3/4
connections are on MPEG 4. It offers over 300 channels.

TataSky says sorting out disruption in DTH services
 
Tata Sky doubles pace of team handling service disruption complaints

MUMBAI: Direct to home (DTH) operator Tata Sky has been having sleepless nights in order to ensure that services are restored soon to its customers, who have been impacted by disruption in signals.

According to Tata Sky CEO Harit Nagpal, the services will be restored in a couple of days. “Around 25,000 of our one crore customers have been experiencing disruption. This is because of our technology upgrade, which we undertake every three months. It is an ongoing process,” Nagpal tells Indiantelevision.com.

The process is being undertaken to ensure that the DTH operator’s customers receive enhanced services. Nagpal further informs that the company is working hard to reach out to the affected 25,000 customers. The upgrade is being undertaken for technology compression purposes to enhance the channel carrying capacity of the operator.

“Our services continue. They have not been impacted. We have also doubled the pace of our team handling the complaints. During the entire weekend, nobody slept,” states Nagpal when queried about them reaching out to customers experiencing the disruption in services.

While a similar disruption had impacted close to 17,000 customers of Tata Sky last month, Nagpal says that this time around, the company had informed its audiences well in advance by coming up with a campaign on television.

Customers facing signal issues have also been asked to give a missed call on 0 88998 88998 or SMS 'NS' to 56633 on the operator’s website.
 
RE: Tata Sky doubles pace of team handling service disruption complaints

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