Took new Tatasky HD connection and facing few issues

[MorningStar]

Saturday I took Tatasky HD connection as a temporary replacement for d2h for 6 months and will give it to my parents who is using sun direct.

After installing tatasky connection, I felt the picture looks dull then I adjusted the brightness and colour and looks okay now.

But I'm facing couple of other issues, my epg is getting hanged only half of the epg is coming sometimes.

Once the epg itself was not coming, then after restart it came.

Also the picture quality is not great, do I need to adjust some thing.

 

[boldy]

Master reset ,if same problem swap your STB.

 

[M@zh@R]

Yeah its look strange issue

 

[Rushil]

Your STB is faulty Bro :u :shy

you need to call tata sky cc and ask them for replacement :k

 

[neons]

how to upgrade software ???manually

 

[MorningStar]

Your STB is faulty Bro :u :shy

you need to call tata sky cc and ask them for replacement :k

I have sent them email as well. Do I need to ask replacement explicitly?

 

[MorningStar]

Master reset ,if same problem swap your STB.

I have done master reset twice but still having the same issue.

 

[Rushil]

I have sent them email as well. Do I need to ask replacement explicitly?

If you mailed them than no need to say explicitly but if you called cc than its better to say as sometimes they itself got confused :u

 

[M.J.Sadiq]

Yes Arun bro.. please call CC that would be great..

 

[SarfaRaZ]

how to upgrade software ???manually

PROCEDURE :-

1) Turn on your Stb and TV.(make sure you have green light on stb turned on).

2) Now turn off your Stb directly from the mains (where your plug is plugged in). You can also pull the plug.

3) Now put the plug back into the plug or switch it on from the mains.

4)When you see please wait initialising, quickly press the following keys with the help of the remote in the sequence as shown below:-

Back,back,2,4,6,5


5) Now you should see a downloading screen

6) If you see a screen like the one shown below
then you will have to press select button on your remote. This will take you to the downloading screen.

7) Now let the downloading happen and after that your set top box will automatically restart and will have the newly downloaded software.