Agencies, New Delhi,
A Direct-To-Home (DTH) operator will not be able to charge a subscriber more than Rs 350 for installation and activation of theequipment like set-up box, as per the draft order of telecom regulator. Telecom Regulatory Authorit y of India (TRAI) has issued several draft directions which, if made into final rules will protect the interests of cable TV subscribers using theDTH services.Every DTH operator shall specify the price of all types of the customer premises equipment (CPE) offered by it, their installation and activation charges and taxes, if any. DTH operator may specify a lock-in period not exceeding three monthsfor all the schemes offered by it. These instructions are being issued to help the subscribers change the DTH operator without getting stuck with the equipment of a particular service provider. It shall alsodesignate one centre located in every district headquarter for surrender of customer premises equipment.Every DTH operator shall provide facility forregistration of request of the subscribers for surrender of the connection on its toll free number and display it on its website. There shall be no obligation on DTH operator to make any payment on return ofcustomer premises equipment after it has been used by the subscriber for five years. Every DTH operator shall, within fifteen days of receipt of request from the subscriber collect the customer premises equipment from the premises of the subscriber while within seven days it should ensure payment of the refund amount.
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