Unable to view Recorded programs in my Tata sky hd plus

[alrib78]

I am unable to view all recorded programs in my Tata Sky HD plus set top box
since yesterday. Getting a error/pop up which says :
"There has been a change of digicard or modification in your Tata sky account. You will not be able to view this recording(5)."
I have not changed digicard.
I have renewed my yearly subscription 2 days back.
The hard disk is about 30 percent full.
The issue i am facing is with my secondary stb. primary stb no probs.
Things i have already tried are:
1.Called tata sky Customer care .They verified the stb n card nos. they r matching.
2.Local service engineer could not find a solution till now(36 hours).
3.Did a master reset of the stb but no help.
4.removed and replaced digicard. no change.
5.tried recording a new prog. Able to watch only new but not old progs.

I know one thing might solve the issue. Formatting hard disk will. But i dont want to lose the previous recordings. there are some children movies which my kid love to watch and other few programs as well.
Hope someone can help me with a solution?

 

[nitin26]

I think if u have save u r data wait for 2 to 3 days u r problem will solved by local engg. only.

 

[me_saket]

Which is or primary stb?.
Is primary and secondary both are HD+?

If no

Then I think or HD+ stb is now primary and other is secondary

4

 

[alrib78]

Which is or primary stb?.
Is primary and secondary both are HD+?

If no

Then I think or HD+ stb is now primary and other is secondary

4

Both primary and secondary stb are HD Plus