Urgent Help : New connection wrongly went as Recharge

[jeganeee]

Hi,

While purchasing the new connection offer 6570 (HD STB + 1 year ultra) thru IVR first time the payment didint fo fine.So i called after 1 hr and they transferred to me to Recharge IVR.I have entered the Recharge amount as 6570 and made the payment.Now the balance became 6570.

Account is not active. What should be done. and TATA SKY customer care is really clueless talked with multiple ppl.They are discnnecting the calls and no answer.Very worst Expereince on Day 1

Help me what i can do ? Can i ask them to refund the amount and purchase new connection one more time ? or I can ask them to adjust 6570 as a new connection?

 

[prasad1979]

Try their twitter account..

 

[bhaskar9090]

ardjust the amount they are not going to pay you the amount again,you did it through credit card right,if so check with the bank and tell them that its an wrong transferred,kindly return back the amount..

 

[jeganeee]

They are going to REFUND back the amount.Got a call from Nodal. I have to place a new request again for New conenction.

Thanks for all your help

 

[sam]

Thank God for
Solving your Big Problem.... :tup

 

[youramit7]

All the best brother