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Videocon d2h to implement NICE Engage Multi-Channel Interaction Recording

Thakur

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NICE has announced that Videocon d2h Ltd. will be implementing the NICE Engage Multi-Channel Interaction Recording platform as a replacement to the legacy recording solution it had been using for five years.

The company will use the NICE solution to achieve:

Lower TCO

NICE Engage’s centralised architecture reduces hardware footprint and total cost of ownership, while the multi-tier secured architecture with built-in scalability meets growing capacity needs. The platform also supports server virtualization solutions from VMware, Microsoft and Citrix, which allow organizations to be better equipped to reduce costs and improve the overall efficiency of their business.

Next-generation business continuity

NICE Engage provides capabilities to protect the entire system or individual segments, and to continue operating in case of failure or disaster, by enabling the system to continue recording calls, maintaining querying capabilities and protecting stored information. Considering the scale of deployment at nine sites across India, the solution’s flexibility in deployment as well as resiliency and redundancy in all main system components, were critical factors.

Simplified system management

A vastly simplified interface for integrating switches with Advanced Interaction Recorders ensures flexible management with the following features:

Licensing Manager: Allows for management within and across sites, with no recorder configuration required at start time or during channel capacity expansionSystem Mapping: Simple recording configuration enables moving, adding and changing configuration on the fly from a centralized location

Saurabh Dhoot, Executive Director, Videocon d2h said, “We thrive on providing quality customer engagement solutions that supports real time engagement on par with Global standards. This is a welcome step forward in strengthening our customer care services in association with Nice APAC.” 

Himanshu Patil, Chief Operating Officer, Videocon d2h Ltd said, “With customer experience at the forefront of our vision and mission, we strive towards making Videocon d2h the most well-known brand in the DTH category with the most satisfied customer base. We are confident that the NICE recording solution will provide comprehensive insights into our customer interactions, helping us identify areas needing improvement, rectify them and deliver a perfect customer experience.”

Raghav Sahgal, President, NICE APAC said, “In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in the customer experience.”

- See more at: http://www.exchange4media.mobi/industrybriefing/videocon-d2h-to-implement-nice-engage-multi-channel-interaction-recording_65290.html#sthash.vIfXLyBn.dpuf
 

smileguy

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why the need of so many features which are under used.? They should concentrate adding on more channels and also increase thier HD offerings
 

kmb1000

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True, no one is interested in all these additional services, all are interested in more HD channels. Tata sky is the king now!
 
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Videocon d2h to replace legacy recording with NICE multi-channel interaction

Mumbai:Direct-to-home (DTH) operator Videocon d2h will be implementing the NICE Engage Multi-Channel Interaction Recording platform as a replacement to the legacy recording solution it has been using for five years.

NICE Engage’s centralised architecture reduces hardware footprint and total cost of ownership, while the multi-tier secured architecture with built-in scalability meets growing capacity needs.

The platform also supports server virtualisation solutions from VMware, Microsoft and Citrix, which allow organisations to be better equipped to reduce costs and improve the overall efficiency of their business.

It provides capabilities to protect the entire system or individual segments and continue operating in case of failure or disaster, by enabling the system to continue recording calls, maintaining querying capabilities and protecting stored information. Considering the scale of deployment at nine sites across India, the solution’s flexibility in deployment, as well as resiliency and redundancy in all main system components is a critical factor.

It has a simplified interface for integrating switches with advanced interaction recorders to ensure flexible management with features like licensing manager and system mapping. The licensing manager facilitates managing within and across sites, with no recorder configuration required at the start time or during channel capacity expansion, while system mapping allows simple recording configuration and enables moving, adding and changing configuration on the fly from a centralised location.

Videocon d2h executive director Saurabh Dhoot said, “We thrive on providing quality customer engagement solutions that support real-time engagement on a par with global standards. This is a welcome step forward in strengthening our customer care services in association with NICE APAC.”

NICE APAC president Raghav Sahgal said, “In an increasingly competitive, service-driven world, Videocon d2h knows the importance of keeping pace with customer expectations, and that it requires more than just recording calls. Acting on the deep insights provided by our Engage Multi-Channel Interaction Recording platform will help them make quick and concrete improvements in customer experience.”

http://www.televisionpost.com/dth/videocon-d2h-to-replace-legacy-recording-with-nice-multi-channel-interaction/
 

M.J.Sadiq

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