Tata Play begins preparation for migrating customers to GSAT-24 satellite

Last year it was confirmed that DTH operator Tata Play (formerly Tata Sky) will be getting the entire capacity of the GSAT-24 satellite. This communication satellite is launching in Q2 of 2022 and hence Tata Play has now started upgrading active customers on old unsupported hardware so that they can continue enjoying the services without any interruption. 

The company is scheduling free technician visits for eligible customers to replace their current LNBF with a new one which can support the GSAT-24 satellite. This service visit and equipment replacement will be completely free of cost. According to Tata Play website, the type of this technician visit is “GSAT24 SatCR Migration”. 

Tata Play is sending SMS regarding this on registered mobile numbers of eligible customers. Users can also check the status of service visits on mytataplay.com or Tata Play mobile app. After receiving the SMS, customers will get a phone call from their local centre to schedule the appointment for replacing LNBF. 

LNB is a Low Noise Block down-converter and LNBF is a Low Noise Block down-converter plus Feedhorn. Their function is to take the weak satellite signal coming from space and amplify it. Both tools also convert very high satellite frequencies to lower frequencies so that it can be sent down through the cable to the set-top box. 

The GSAT-24 satellite is scheduled to be launched from the Guiana Space Centre in France also called Europe’s Spaceport by the end of Q1 2022. It is a 3-axis body stabilized geostationary communications satellite which will be launched onboard an Ariane-5ECA+ (Ariane-5 launcher).