Seeking Help A problem came during channel selection in ADTV?? HELP??!

I have sent email to nodal officer to look into this issue.he replied "my pack will be activated in 48 hours". Still now i am having old pack and charges applied as per old pack only
 
I have sent email to nodal officer to look into this issue.he replied "my pack will be activated in 48 hours". Still now i am having old pack and charges applied as per old pack only
I guess even they don't know anything about it!!
 
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