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Seeking Help Add on problem

Rj7

Registered
Joined
7 Jan 2019
Messages
5
I'm currently in tamil economy pack which expires in june. My add on packs expires in a week. If I continue using my base pack till june could I be able to add add-on packs until my base pack expires. I'm asking this because for the last two days I've been trying to add add-on packs and it says please select a live product for purchase.
 

Sivabhaskar

Registered
Joined
23 Feb 2018
Messages
162
1) Make sure you have enough money in your account to activate the add-ons until June. If not, add money.
2) Call Customer Care and request them to activate your add-ons for 4 (or 5, depending on when in June your base pack expires) months.

They would most probably do it. Or they would at least activate the add-ons for 1 month. Once they are added for a month, they will auto-renew every month until there is money in your account. Once activated, the only options to cancel add-ons are -- to call CC, or write them an email with details of Smart Card Number & Registered Mobile Number.
 
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