Airtel - Channels Non-Availability Escalation Mail Draft

Vadirocks

Industry Insider
Contributor
Joined
21 Mar 2012
Messages
11,025
Solutions
9
Reaction score
30,440
Hi Sir, Good Morning,

From Past One Month I'm Going Through This Issue! In Airtel Digital TV Connection!

Customer ID: **********
Mobile: **********

As Per TRAI Rule I Have Opted For New Package System!
Under New Package System! I Have Opted These 2 Below Packages

1. Sun Ultimate HD

2. TV18 Karnataka Budget HD

Under Sun Ultimate HD Pack There Are 22 Channels (14 SD Channels + 8 HD Channels Must Be There As Per Sun Network & TRAI Website) But In Airtel 18 Channels Only Available (14 SD + 4 HD) And Udaya HD, Surya HD, Gemini Movies HD & Gemini Music HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Under TV18 Karnataka Budget HD There Are 11 Channels(6 SD + 5 HD Channels) But Airtel Providing Only 9 Channels (6 SD + 3 HD), Colors Tamil HD & FYI TV18 HD Missing! Without Having Those Channels In My Package Why Should I Pay For It?

Why Airtel Cheating It's Customers?

Here Are The Proofs Of TRAI Regulations

https://main.trai.gov.in/sites/default/files/Bouquet_of_channel.pdf



Your Customer Care People Have Really No Answer For This? & They Don't Know What TRAI Rule Is?

Finally I Want To Know When (Date Of Addition) These Missing HD Channels Will Be Launched On Airtel? If Not

Refund Me The Amount Which I'm Paying For Non-Existence Channels

Expecting Any One of Above Solutions From You!

With Regards

--------------------------------------------------------------------------------------------------

For CEO Mail ID - Don't Know Whether It's Right Or Wrong To Share In Public - Let MODs Confirm Then I'll Share!
 
I'm not in the new regime, yet!
 
The Prices Of Indiacast Broadcaster Packs Have Been Reduced But Still Airtel Charging Old Price (That's Higher From Current)

This Is Insane Just Now I Sent A Mail To Indiacst Head With Relevant Details And Screenshot!

Let Me See Their Action!
 
The same way they are charging Rs. 22 (with GST Rs. 25.96) for Colors Gujarat Budget Pack with 14 Channels. While Broadcaster provides 15 Channels. Colors Gujarati Cinema is Excluded from Airtel Bouquet. Tweeted to Viacom18 and Airtel Yesterday about it. No Any Response Yet.
gE4y6uE.jpg

WovLi2Q.jpg
 
Last edited:
Back
Top Bottom
AdBlock Detected

We get it, advertisements are annoying!

Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.

I've Disabled AdBlock