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Airtel Digital TV showing customer ID & RTN not available

Abheesh

Registered
Joined
26 Oct 2018
Messages
3
Hi Folks,
I am new to this forum and new to DTH service. I have an issue in airtel dth that its showing customer ID and RTN as unavailable. I know my customer id but it does not show in Account status. anybody facing this kind of issue.
 
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mss

Dream Shine
Joined
31 Jan 2017
Messages
671
Hi Folks,
I am new to this forum and new to DTH service. I have an issue in airtel dth that its showing customer ID and RTN as unavailable. I know my customer id but it does not show in Account status. anybody facing this kind of issue.
If you are the new customer, then don't worry. It will take one or two months. Otherwise once do force update your stb software.
 
Last edited by a moderator:

Abheesh

Registered
Joined
26 Oct 2018
Messages
3
If you are the new customer, then don't worry. It will take one or two months. Otherwise once do force update your stb software.
Thank you. 😊
Yes I’m a new customer to Airtel DTH, but i tried a force update but still the same. May be as you said it will be updated after 1 to 2 months.
 

Abhi

Dream Legend
Joined
9 Dec 2015
Messages
10,340
Edited..
 
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haider

Registered
Joined
12 Feb 2019
Messages
16
hi, i also have the same problem. i have only airtel dth smart card number but not having the customer id nor registered mobile number. Can you help me to get my customer id please??
 

redlofredlof

Registered
Joined
25 Nov 2014
Messages
19
hi, i also have the same problem. i have only airtel dth smart card number but not having the customer id nor registered mobile number. Can you help me to get my customer id please??
When your account is activated, you will get a confirmation SMS on your Registered Mobile number.
Since its your mobile number it would be the RMN.
You can also install the MyAirtel App and add if your RMN is airtel, then the subscriber ID will show up in the app.
 
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