- Nov 3, 2010
Acknowledging the problem, Microsoft has said that the issue does not affect specific older or newer versions of the X360, and that they have started a replacement programme for affected consoles. The possible cause of the disc read errors may be the change in the disc reading algorithms aimed at strengthening copy protection, thus allowing more disc space for game content. Apparently, some DVD models may be incompatible with the algorithms incorporated in the new firmware.
In a statement they issued, Microsoft stated the following:
"Following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs. This issue manifests itself as a unique 'disc unreadable' or 'disc unsupported' error on the screen and is unrelated to our recent public beta.
We are also able to detect this issue over Xbox Live and are proactively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.
This disc read error message is tied to a change in the disc reading algorithms in a recent software update and is not specific to older or newer versions of Xbox 360".