Error Code 14 Airtel HD STB

[towhid166]

Dear members, I haven't used my Airtel STB for quiet some time, and yesterday I have recharged it and once connected I am getting the following error message. Anyone can help me please why the error message is showing? I haven't changed the View Card from the Top box. Any advice is much appriciated. 

 

[BiswajitKonch]

Your current balance is only 6 rupees?

 

[towhid166]

Your current balance is only 6 rupees?

Yes, but I have purchased long duration pack yesterday for 6 months. You can see the validity is until 24-Feb-17.

 

[hindifun]

Remove the card, clean it with cotton cloth and reinsert. If still not working then call to cc. May be its not activated yet after recharge.

 

[sutharshan]

bro wait ill refresh your stb...

 

[Nisar]

bro wait ill refresh your stb...

Bro I have also the same error , can you fix it ??

 

[Airteldthuser]

Bro this error come when your stb number and view card number is not match or not updated in airtel database. Try to clean the vc and if you replaced the stb in some time ago contact the engineer.

 

[hemashmh]

Your current balance is only 6 rupees?

Hi Bro, I am facing same issue. Error 14, Can anyone help me on this ? my customer id is 3024552099-001
Card cleaned and reinserted couple of times. account

 

[Siva]

Hi Bro, I am facing same issue. Error 14, Can anyone help me on this ? my customer id is 3024552099-001
Card cleaned and reinserted couple of times. account

Oh man, I just got out of this error.

What's your balance?
Did you select pack per new TRAI rules?

 

[hemashmh]

Oh man, I just got out of this error.

What's your balance?
Did you select pack per new TRAI rules?

SIva, Now balance is 5 rs. But i had recharged 200 two weeks back . will recharge bigger amounts only if there is any chances to get this resolved.