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How to Return Items Purchased on Amazon


19 Aug 2014
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We're regular online shoppers and many people reading this probably are too. The problem with shopping online is that you don't see a product before buying it, and have to pay before you can try whatever you're buying. We recently had to return some items to Amazon India, and if you'r ever in the same position, then this is what you need to know to easily make a return.

If the clothes you bought do not fit, or if you get an old, damaged copy of a book, you can return the product without even calling customer care to get this done. Amazon has a really simple interface for returns and scheduling a pickup. Here's how to do that:

Go to your Amazon Orders Page

  • Each order will be in a box. Scroll down to the order you want to return.
  • Click the Return items button on the right side.
  • Click the checkmark next to each product you want to return.
  • On the right-side of the products you want to return, select a reason for return from the drop-down menu.
  • Briefly explain the problem in the box that appears below the drop-down menu. This box will appear once you select a reason for return.
  • Click Continue.
  • In the next page, Amazon will offer a way to resolve the problem. In most cases there will just be one option selected by default - Refund. Click Continue.
  • The next page is where you schedule a pickup. Select a pickup date from the drop-down menu.
  • Your delivery address will be displayed by default. If you want to schedule a pickup at another address, click Change address.
  • When you're ready to complete the return process, click Submit. Amazon will send someone to pick up the goods you want to return. They'll give you a return receipt. Keep that safe until the refund is credited to your account.

    Have you ever received the wrong item from an online seller? What did you buy and what did you get?
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