Is it working fine till now with no problem?? I'm also facing same issue since two days.
No. It still has random issues. No setup works perfectly. I have tried all possible combinations.
Is it working fine till now with no problem?? I'm also facing same issue since two days.
Yes exactly. Have u raised this complaint to sony/ airtel service centre?? There must be some solution to this. How u r managing now. It's disheartening to face this issue every now and then. Requesting other members who have this model to share their setup.No. It still has random issues. No setup works perfectly. I have tried all possible combinations.
Your STB is different. This issue is being faced on Technicolor HEVC STB.My connection type
I wrote to both and airtel has provided vague answers like we may not support all HT systems and we do not assure 100% compatibility with all models etc.Yes exactly. Have u raised this complaint to sony/ airtel service centre?? There must be some solution to this. How u r managing now. It's disheartening to face this issue every now and then. Requesting other members who have this model to share their setup.
Are you not facing any sound issue with your setup??Guys, as I said before this stb produce Dolby only with optical connection to HT-IV 300. I do not suspect Sony on this as it has to come from broadcaster and airtel is not supporting over HDMI particularly with this stb. I had a discussion with one of the airtel engineer and he said they are not supporting over HDMI and he asked me to try with optical. It works fine for me with optical.
I have already raised service request to sony and technical Engineer visit is scheduled by Monday. They have taken my issue to higher level also. But I think problem is from Airtel side only because except stb all other inputs are working superbly on IV300.I wrote to both and airtel has provided vague answers like we may not support all HT systems and we do not assure 100% compatibility with all models etc.
Sony had given standard reply that issue should be resolved with factory reset etc. They were not ready to acknowledge the exact problem. I gave up on them.
I am suspecting that issue is from Sony's end only as some videocon DTH users too have reported same issue. There appears to be a problem with audio codec compatibility.
I will start writing and following up with sony again. You too please do. Do let me know if you have direct email ID of concerned senior person from Sony.
Other STB may work just fine as I have read about issues from Technicolor HEVC STB only. In Tata Sky too, one particular model of technicolor HEVC STB has exact same problem with HT IV300. In videocon, I don't know which model has issues.I have already raised service request to sony and technical Engineer visit is scheduled by Monday. They have taken my issue to higher level also. But I think problem is from Airtel side only because except stb all other inputs are working superbly on IV300.
Is it good to change stb to other make which is working flawless??
Optical cable has reduced the occurrence of problm but it still persists. With HDMI, it fails literally 9/10 times whereas with optical, failure rate is around 3/10 times.Guys, as I said before this stb produce Dolby only with optical connection to HT-IV 300. I do not suspect Sony on this as it has to come from broadcaster and airtel is not supporting over HDMI particularly with this stb. I had a discussion with one of the airtel engineer and he said they are not supporting over HDMI and he asked me to try with optical. It works fine for me with optical.
We get it, advertisements are annoying!
Sure, ad-blocking software does a great job at blocking ads, but it also blocks useful features of our website. For the best site experience please disable your AdBlocker.