DDF Exclusive No Transactions History on Tata Sky For Some Customers

[Abhinav]

Since the new TRAI rules are implemented some of Tata Sky users are not getting Transactions History. Previously Transaction History of each month was automatically sent to registered Email ID. But now no one has answer why Transactions history is not available.

Contacted CC numerous times but they literally don't know what's happening. After keeping me waiting for more than 15 minutes they raise a new complaint. Within 2 days They send history till February 2019 to email ID and close the complaint.

App and website says No Transaction History generated after February, But Why? April will end today and still we haven't got Transactions history of March??

https://twitter.com/x/status/1122745255608995842

Source

https://twitter.com/x/status/1122732258215858176

Source

https://twitter.com/x/status/1097130157238861824

Source

 

[Sarkar]

Since the new TRAI rules are implemented Tata Sky users are not getting Transactions History. Previously Transaction History of each month was automatically sent to registered Email ID. But now no one has answer why Transactions history is not available.

Contacted CC numerous times but they literally don't know what's happening. After keeping me waiting for more than 15 minutes they raise a new complaint. Within 2 days They send history till February 2019 to email ID and close the complaint.

App and website says No Transaction History generated after February, But Why? April will end today and still we haven't got Transactions history of March??

https://twitter.com/x/status/1122745255608995842

Source

https://twitter.com/x/status/1122732258215858176

Source

https://twitter.com/x/status/1097130157238861824

Source

No issue here. All transaction history available for me. TS even sending monthly statement via email every month just like earlier. So not related to TRAI NTO.

 

[Siva]

Thread title renamed accordingly.

 

[ramesh skyPLAY]

It's working fine to me

 

[Digital Mastermind]

I am also getting all statements

 

[Abhinav]

I am also getting all statements

Not working for me. Only recents and before February Transactions are there. Raised 2 complaints yesterday still no one contacted me.

 

[Sarkar]

Not working for me. Only recents and before February Transactions are there. Raised 2 complaints yesterday still no one contacted me.

You not got Feb 2019 statement ?

@ramesh sky @Anish Pai Your monthly statement for March 2019 generated ? Till now my march 2019 not generated so obviously not showing and not got email.

In Feb TRAI rule came so in Feb 2019 statement my new TRAI/broadcaster packs shows on my statement so obviously it's not related to TRAI NTO

 

[Abhinav]

You not got Feb 2019 statement ?

@ramesh sky @Anish Pai Your monthly statement for March 2019 generated ? Till now my march 2019 not generated so obviously not showing and not got email.

In Feb TRAI rule came so in Feb 2019 statement my new TRAI/broadcaster packs shows on my statement so obviously it's not related to TRAI NTO

Yes I got statement for February. Statement not generated after February 2019.

 

[Sarkar]

Yes I got statement for February. March 2019 is still not generated.

I get feb statement in march 27th (I think) so It takes more than a month time, it will get generated. Your feb statement should show new TRAI/broadcaster packs if you have chosen pack in feb 2019.

 

[ramesh skyPLAY]

@Sarkar Bro
See the statement date.