Seeking Help Not able to view newly added channels in huawei hd stb

Gowmara

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I am not able to view recently added channels in huawei hd stb. Error is channel not available. I did heavy refresh but still same issue. I called customer care, they asked me to change stb. Please help me whether this is stb problem. I am not interested to change hauwei stb (it has better quality than any existing stb)
 
You must ideally follow what CC says, as they represent company. But alternatively you may contact local ADTV technicians (those who come to install) by giving some chaai-paani (money) and see what they say.
 
Many new channels namely KTV HD, Raj music, Mk channels. Is it related to dish alignment
 
Yeah. Those are SES-9 channels so dish alignment will be enough.
 
Airtel dth has got 2 sattelites? Can they both be reached aligning dish at 1 position?
 
I checked in my relative house where i am getting new channels in new hevc set box. But in my hauwei stb, i am not able to view new channels. please help
 
Hi , please any one help. Whether three years old haewei stb will not get new added channels. Airtel customer care told to update stb. They told 350 for replacement box. I need Haewai stb only
 
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