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Seeking Help sunnxt is not working

Manja

Registered
Joined
1 Feb 2019
Messages
24
My sundirect subcribtion is not expired but when i log in to sunnxt it saying that your Sundirect subcribtion is expired.please help
 

Sivabhaskar

Registered
Joined
23 Feb 2018
Messages
130
My sundirect subcribtion is not expired but when i log in to sunnxt it saying that your Sundirect subcribtion is expired.please help
1) Make sure you are logging in into the app using the same mobile number that is registered with Sun Direct.
2) If it still says the same as before, try using a laptop (or a web browser in your mobile) to access your Sun Next account through the Sun Next website, using the same registered mobile number and password you used for the app --> https://www.sunnxt.com/
3) After logging in, access the My Account page and verify the My Subscriptions section.

3.a) If it says you have a valid subscription, do a Clear Data for the Sun Nxt app in your mobile and try logging in again. I will probably work. (Settings --> Apps --> Sun Nxt app --> Clear Data)

3.b) If it still says that your subscription has expired, call CC and explain them the issue.
 

sasidharan

Registered
Joined
24 Oct 2017
Messages
30
Me too faced the same problem . Write mail to contact@sunnxt.com with ur registered mobile number and say that ur sun direct customer. It will be resolved
 

ghaju

Registered
Joined
30 May 2013
Messages
226
My sundirect subcribtion is not expired but when i log in to sunnxt it saying that your Sundirect subcribtion is expired.please help
The same happened for me and it automatically rectified in a day's time
 

aravind1988

Registered
Joined
16 Feb 2019
Messages
1
Bro, I was facing the same problem. I wrote to contact@sunnxt.com and to my surprise, they promptly responded. In my case, two smart cards were mapped to same mobile number. One smart card is having an active subscription while the other isn't. Sun NXT app was showing no active subscription referring to inactive account. Once registered mobile number of inactive one is changed, sun nxt started to work like a charm. 🆒
 
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