Breaking TRAI asks Operators to continue LDP, if Customer wishes to..!

[kittu]

As per paper statement " TRAI asks DPO's to continue ARP packs if customer wants '

 

[stiwari]

As per paper statement " TRAI asks DPO's to continue ARP packs if customer wants '

Do not ask them send a request to customer care to continue long Validity pack,customer care has been told to tell the pack will end today,how you will fight case if you have not written to them as per Trai.

 

[pangebaaz]

Do not ask them send a request to customer care to continue long Validity pack,customer care has been told to tell the pack will end today,how you will fight case if you have not written to them as per Trai.

On which email id we should send mail
Please guide if you know

 

[stiwari]

Your operator email Id of customer care and cc to Trai id [email protected]

 

[hemant]

I have written an email to airtel asking them to continue with my ARP pack with cc to Trai id [email protected] but they are saying that I have to select new channels as per the new TRAI rule and I will get my pro rata based balance in my account. Please guide me what should be my next step?

 

[stiwari]

Hemant bro you have writen a mail to them with CC to Trai, just wait let them break your pack,keep a snapshot of your account now and take a new snapshot when they break your ARP pack,first step you have to take up with nodal officer,if he is unable to solve then you can complaint to Trai directly.You have to wait to let them break your pack

 

[rajib022]

how to complain trai directly, is it only via email id- [email protected]

 

[stiwari]

how to complain trai directly, is it only via email id- [email protected]

https://main.trai.gov.in/sites/default/files/FAQEng03122018.pdf

Complaint

List of Appellate Officer

List of Registered Consumer Groups

 

[Jithin91]

TRAI asks DTH operators to keep long duration plans Live for subscribers in new mandate

https://t.co/NDhwgZLacP

 

[Hassan Syed]

This is a very good decision indeed. Long duration packages must work till the end of their duration.