i upgraded my airtel normal box to airtel xstream box on 18-10-2019. But in my account details everything is showing not available like customer id,mobile number & other details.I also contact customer care but they said we have updated ur number u can restart ur set top box,but my problem didn't solved.please let me know when account details will get updated?
- Thread starter harsh4687
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Contact Airtel_Presence on Twitter.
Ravindra Reddy
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Hi Harsh4687,
I have same issue, Airtel guys are saying the number is changed to my airtel number but which is not reflected in account details. due to this i am unable to watch xtream content. Now My account also suspended, I dont recharge to watch DTH channels on regular basis.
Finally i am able to watch the xtream content by Modifying the phone number in the two files named as account details data text file in downloads folder. You can use any file manager to edit the two files. Then go to apps, clear the data of xtream app, then restart the box. the account details in settings remaining same and dont bother about the account details, but you able to watch the xtream content.
Let me know if anyone need help to edit the text files.
Best regards,
Ravi.
I have same issue, Airtel guys are saying the number is changed to my airtel number but which is not reflected in account details. due to this i am unable to watch xtream content. Now My account also suspended, I dont recharge to watch DTH channels on regular basis.
Finally i am able to watch the xtream content by Modifying the phone number in the two files named as account details data text file in downloads folder. You can use any file manager to edit the two files. Then go to apps, clear the data of xtream app, then restart the box. the account details in settings remaining same and dont bother about the account details, but you able to watch the xtream content.
Let me know if anyone need help to edit the text files.
Best regards,
Ravi.
Pavans7562
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Hi Ravindra I'm also facing same issue will try the method you told
Rajesh Kumar S G
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Pavans sir kindly contact customer care they will fix it the problem once again they refresh ur DTH account
Pavans7562
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Hey i tried it customer support , twitter everything tried still did not help much
Pavans7562
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Could you let me know which part to edit ? is right next to mobile number or some other portion
Ravindra Reddy
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Only mobile number which have airtel xtream access.
But after new update installed on yesterday, I am getting an error " please recharge your account, insufficient balance ". its better to dont install latest update. Now airtel xtream app not allowing to open any application.
you can open any other application after force stop the xtream app from andriod setting and need to use other launchers.
Its better to open new thread for new update issue.
But after new update installed on yesterday, I am getting an error " please recharge your account, insufficient balance ". its better to dont install latest update. Now airtel xtream app not allowing to open any application.
you can open any other application after force stop the xtream app from andriod setting and need to use other launchers.
Its better to open new thread for new update issue.
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