jumping channels in videocon d2h

[dileeptirupathi]

in videocon d2h in the instead of suntv ,cnbc is coming,instead of ktv,z business is coming,instead of chutti tv ,sony sab is coming.but iam in new south gold pack,with two regional top ups free that is telugu,and tamil.but many channels like sunmusic.suntv ,ktv,captain tv,raj tv,maa music,maa movies ,utv action telugu,and some channels are showing,16-4 service is currently scrambled.
i complained to customer care many times but there is no correct response,so please help me what might be the problem.please give me a solution for this problem.:huh