Set top box not accept any update

[Chakrabarty]

My Videocon set top box not accept any update or msg sent by customer care. One channel has not start due to e16-4 insufficient balance but I have balance and customer care send start command but set top box not received. Also my account is not updated by them. Please give me solution for this situation.

 

[Videcond2h]

Dear Chakrabarty,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team

 

[Chakrabarty]

Sir I have already written to customer care. But they have not given any solution.

 

[Anup Tiwari]

Now a days d2h doe's answer any mail. I called customer care he gave me 50% in movies active HD but I couldn't get it. I mailed for 50% discount offer but no answer from customer care

 

[Chakrabarty]

I don't know how they survive in this competitive market. Nowadays they seems old customer has no value in front of them because they have no option.

 

[Vishnu777]

Refresh your account through their website bro...

 

[Chakrabarty]

They have tried to refresh my account but refreshing not happened as per their statement.