Sun Direct Service Rate Card - 2024

[PowerStar]

Sun Direct Service Rate Card

IN WARRANTY​
Description	Important Note
STB	STB carries 1 Year Warranty from Date of Activation Seal needs to be intact and not to be broken STB should not be damaged or tampered No components should be missing or replaced Any damage on STB, customer to get upgrade done Natural calamities / disaster / environmental failures not covered in Warranty
SMC	No Warranty
CAM-IDTV	1 Year Warranty
REMOTE	6 Months from Date of Activation
ADAPTOR	6 Months from Date of Activation
LNBF - All Type	6 Months from Mfg. Date or Date of Activation whichever is earlier
ODU Back Part (black plastic one), Cable & Connectors	No Warranty
REPEAT	< 30 Days from 1st complaint no visit charges for all complaints excluding STB / Hardware Hardware/STB & SMC related fault - Visiting Charges applicable

OUT_WARRANTY​
VISIT CHARGES	Rs.175/-
Description	Walk In​	Customer Place	Important Note
STB REPLACEMENT
SVC STB - SSS / DT / CUSTOMER	275​	375​	STB carries 3 Months Warranty from Date of
UPGRADE - SD		675​	For Upgrade it carries 1 Year Warranty from Date of Swapping. Including visit charge
UPGRADE - HD		875​
SMC
SSS / DT / CUSTOMER	275​	350​	SMC No Warranty Including visit charge
CAM - IDTV
SSS / DT / CUSTOMER		500​	CAM 1 Year Warranty Including visit charge
REMOTE
SSS / DT / CUSTOMER	150​	200​	Remote No Warranty Including visit charge
ADAPTOR
SSS / DT / CUSTOMER	200​	250​	Adaptor No Warranty Including visit charge
CUSTOMER PREMISES ITEM
LNBF (Universal)	150​		Reinstallation or any related work using the said components to be done Visiting charges extra
Complete ODU Kit (No LNBF & Cable)	700​		"
Cable RG6 Per Meter	12​		"
Reflector	350​		"
RG6 Connectors	32​		"
LNBF Clamps	25​		"
RELOCATION POLICY
Only Dismantling		150​	While doing the Reinstallation or Shifting in the same premises any spare parts if required as said above price list applicable
Only Re-Installation		250​	"
Shifting in the same premises		250​	"

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