Tata Play new connection alert message error

[Lucifer24]

I recently acquired a Tata Play HD connection under the 3000 INR offer, which included a metal set-top box. Shortly after setup, an alert message appeared on the screen. Upon pressing the yellow button, the screen went black momentarily and then returned, failing to display the intended messages. The issue persists when pressing the home button on the remote, resulting in a similar black screen phenomenon. Additionally, pressing the help button indicates a "no signal" message. However, all channels seem to function correctly when navigating back to them.

Below are the system details for reference. I'm seeking assistance to determine whether this is a software or hardware issue. Has anyone else experienced a similar problem? Your help is greatly appreciated.

 

[Nileshkumar]

I think look connection of antenna wire, first' check out.

 

[Lucifer24]

I think look connection of antenna wire, first' check out.

Bro all channels working good. Getting signals more than 95.

 

[mss]

Press home button and check it.

 

[arhun]

I faced this issue, even for me all channels loaded fine.. but it was due to a Poor signal when accessing Tata Play Home.. Resolved it after the tecnician relaligned the antenna. and adjusted LNB a bit.
Even I raised the issue here last year: No Signal When I access Home Menu & Low Signal in GSAT 30 TP22

 

[Digital Mastermind]

If home TP or either of the TP of either satellite has NO SIGNAL, then yellow button alert/home page will not open

It looks like you are facing same issue as @arhun which he faced some weeks back

 

[Lucifer24]

I faced this issue, even for me all channels loaded fine.. but it was due to a Poor signal when accessing Tata Play Home.. Resolved it after the tecnician relaligned the antenna. and adjusted LNB a bit.
Even I raised the issue here last year: No Signal When I access Home Menu & Low Signal in GSAT 30 TP22

Thank you. I will contact the technician