- Nov 3, 2010
“We can’t compete with Europe using 1950s infrastructure, so we’re building for the future,” Steve Morgan, Head, BAA’s capital investment program, said in an interview. The reputations of both Heathrow and Gatwick, owned by BAA until 2009, were tarnished in the past decade as investment in facilities failed to keep pace with growth in traffic.
Even the opening of Heathrow’s fifth terminal, built in 2008 for British Airways, its biggest customer, at acost of GBP 5.5 billion, attracted negative publicity as tens of thousands of luggage items were misplaced and hundreds of flights canceled after the baggage system broke down on day one. “We’ve learned a lot from our T5 experience. We’ll gradually start it up — we won’t make a big bang,” Morgan said.