Sad News Bouquet Selection Disabled if Combo Plan is Chosen

[satyajeet]

D2H is not allowing you to choose from Bouquets if you have already picked a d2h Combo plan or Add-Ons.
And its not allowing to choose d2h Combo plan or Add-Ons if you have selected Bouquets first.
Please check and confirm.

U mail them ur choice. They will do it. It is bug in interface.

 

[vrishraj]

Why do they do this? This is so anti-consumer.

Because some channels are duplicated in bouquet and combo pack, so they avoid both selection

 

[KGF]

No. Dishtv always allowed it. We can still select bouquets and alacarte

Not this type. Its D2H own packs bro. I changed BST Add-On and bouquet together last week for my relative, but hadn't selected any D2H combo and so didn't notice whether it was blacked out or not.

Now even Add-On can't be selected if we click on bouquet packs.

 

[KGF]

Because some channels are duplicated in bouquet and combo pack, so they avoid both selection

The lowest cost to the customer should be selected either way once we have a pack.
They even say duplicate channels are removed before proceeding.

 

[satyajeet]

Not this type. Its D2H own packs bro. I changed BST Add-On and bouquet together last week for my relative, but hadn't selected any D2H combo and so didn't notice whether it was blacked out or not.

Now even Add-On can't be selected if we click on bouquet packs.

Do 1 thing. First Clear all your selections. And select combo pack, then select addon/bouquet/channels..
Cricket family in my ss is combo pack..

 

[vrishraj]

The lowest cost to the customer should be selected either way once we have a pack.
They even say duplicate channels are removed before proceeding.

As per them it is double charging since it may have duplicate channel. They can't remove that channel price from the pack or bouquet even though they have removed the duplicate channel.

 

[KGF]

Do 1 thing. First Clear all your selections. And select combo pack, then select addon/bouquet/channels..
Cricket family in my ss is combo pack..

I did do that before taking the screenshots bro.
This must be an error then.

 

[KGF]

As per them it is double charging since it may have duplicate channel. They can't remove that channel price from the pack or bouquet even though they have removed the duplicate channel.

True. I am being charged for one channel twice because of their lock-in period.

 

[Ksk]

I m totally irritated with d2h, lot bugs in the website while channel selection and activation, while activating channels in their website, the websites shows one price (monthly price) but IVR says another one price but detected amount was different.

Simply the are looting consumers money and customer care member simply says some technical issues, but lose for customers only.

 

[Ksk]

As per them it is double charging since it may have duplicate channel. They can't remove that channel price from the pack or bouquet even though they have removed the duplicate channel.

Yesterday i facing same issue, I removed one channel in my package last week, the channel was removed, but they are still charging money for that channel, the package amount was not revised still.