Discussion General News & Updates About Tata Play

[iDJ]

Yesterday midnight i was trying to add SS Select 1 HD and had a horrific experience. At 12:50am i added the channel through app and kept getting "your request is still under process". I kept trying to add since the match was about to start in another 30mins. Kept getting the same message. As always when i get that error i contact CC who usually resolves it within seconds. But yesterday that wasn't the case.

When i requested the cc executive to add the channel he said that modification cannot be done from his side. He kept saying channel would be added soon if you've already added it through app. Although this is usually true and the channel does eventually get added it wasn't on time for me and i ended up streaming it on my phone. The channel was added early morning which was of no use for me. Also, Tata sky app kept showing error when i tried contacting cc multiple times. I can't understand how the traffic is high at 1am?

Bottom line is even when there's nothing important TS can fail you so in case there's something important you have to watch add that channel well in advance. Usually CC is very good and does help at such times but yesterday it wasn't the case.

Pics

Best solution. Ask them to undo previous orders. Then you can freely activate instantly without inconvenience.

 

[Abhinav]

Yesterday midnight i was trying to add SS Select 1 HD and had a horrific experience. At 12:50am i added the channel through app and kept getting "your request is still under process". I kept trying to add since the match was about to start in another 30mins. Kept getting the same message. As always when i get that error i contact CC who usually resolves it within seconds. But yesterday that wasn't the case.

When i requested the cc executive to add the channel he said that modification cannot be done from his side. He kept saying channel would be added soon if you've already added it through app. Although this is usually true and the channel does eventually get added it wasn't on time for me and i ended up streaming it on my phone. The channel was added early morning which was of no use for me. Also, Tata sky app kept showing error when i tried contacting cc multiple times. I can't understand how the traffic is high at 1am?

Bottom line is even when there's nothing important TS can fail you so in case there's something important you have to watch add that channel well in advance. Usually CC is very good and does help at such times but yesterday it wasn't the case.

Pics

When I complaint for that problem they delete the request which is still processing and this fixes the problem, it's weird that they haven't did this in your case.

BTW What is tataskyplus.com in the your second screenshot?

 

[Mayur]

When I complaint for that problem they delete the request which is still processing and this fixes the problem, it's weird that they haven't did this in your case.

BTW What is tataskyplus.com in the your second screenshot?

Old Tata SD PVR (Discontinue) & Currently HD DVR

 

[Bapun]

BTW What is tataskyplus.com in the your second screenshot?

Tata Sky used to operate the TataSkyPlus.com website during 2009 with Aamir Khan ads when they launched Tata Sky+ (SD PVR with 160GB disk).

 

[Ashish_91]

I am getting Alert message on STB about TS Seniors service every 3-4 days. Anyone else getting this ???

Same here bro

 

[rikininetysix]

Guys does anyone have any insights on when Turner Family HD Plus pack may get added on TataSky?

 

[shreyaskini]

Best solution. Ask them to undo previous orders. Then you can freely activate instantly without inconvenience.

Well this happened again while trying to add Star Sports 1 and i got the same error but still channel was added almost instantly. But im not taking chances and deactivating it for the sake of saving few paisa again. Dad would be annoyed if he doesn't get to watch cricket. Thanks for the solution BTW.

 

[Digital Mastermind]

I completely forget that there was a match yesterday

 

[Nishu]

I use Whatsapp for adding & dropping any channel. This is the easy & fastest way than using TS app or web for add/drop a channel.

 

[iDJ]

I completely forget that there was a match yesterday

Tata Sky didn't spam with you messages and notifications? I must be the special one.