Our Tata Sky remote got busted recently. Half of the buttons weren't working. It was still under warranty. So I raised a complaint through chat yesterday evening. Today morning a technician came and replaced the remote with a new one. The whole process went smoothly. The new remote looks same, but it has a matte finish. Unlike the old one which was smooth. I prefer the new one. The grip is better. The previous one probably stopped working because of dropping it multiple times.