No Signal - What is TRAI regulation?

[akilis]

Hi,
I am having No Signal issue. Raised complaint and it has been more than 85 hrs and there is no resolution yet.

What can I do ?
TRAI's regulation is also doesn't explicitly say much -
it says no signal issue should be resolved within 24hrs for more than 90% of customers.
Isn't it no clear-cut, and takes side of operator rather than consumer ?

What can I do now ?

"Upgrade ki Commitment" Where the fcuk are those technicians who are missing their marriage to resolve customer issues ?:angry

 

[Prateek Marwadi]

write a mail to trai
n also write a strong complaint in consumer court

i m 100% sure it ll work

n last thing - u can also throw this in dustbin n can purchase a dth whose engineers n technicians r married men

 

[akilis]

purchase a dth whose engineers n technicians r married men

LOL ... I will also write to TRAI to make mandatory for Operators to display this statistics on their website

 

[saravana184]

Even I am now frustrated with TataSky no signal issue and their customer care response... Telephone line doesn't connect.... Talk online has queue 100 and closes automatically.... Created 3 requests on their website and all 3 are still open ....

 

[akilis]

I think they are not taking any calls.
Why I say is, I tried continuous 70 times, some of them disconnected due to busy tone. I tried waiting more than 15 mins and no response.

Same with Webchat, queue was 100.. and when my turn came and started chatting, after a while, representative started typing like "there is no response from you, hence I will disconnect the session" :clap

Actually, we could switch to other operator, but that is not solution.
We face this problem each n every day and they take us granted (any provider/seller not just DTH).

 

[Bapun]

DTH portability is the solution. But when it will be possible, no one knows!

 

[Sarkar]

in that case DTH will loose customer to Cable as STB will not be subsidised by DTH company

 

[akilis]

DTH portability is not possible, due to STB.
TRAI hasn't mandated yet, using same protocol stack since it is difficult.

 

[jay vithlani]

DTH portability is the solution. But when it will be possible, no one knows!

ya bapun bro i totally agree with u . but all dth compny don't think this type of solution.

 

[Karthik_Shenoy]

Same here,More than 72 hours passed.No technician has given a visit yet.While calling the customer care they state that 'No Signal' problem will be resolved automatically.Then what is the need of technician? or how long can a customer wait?.CC is not recieving the calls and has become useless...