Relocation Charges deducted without the change of residence

  • Thread starter Thread starter Karthik_Shenoy
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Karthik_Shenoy

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Yesterday at 10:00 PM,relocation charges were deducted from my account.As soon as the balance was deducted i called the customer care and i was assured that the balance will be reverted to my account within 24 to 48 Hrs.Again,today morning when calling cc they asked me whether i have changed the room,but i told them that i have not changed nor i have shifted my residence.after that they assured me that they will give a call back.I received the call from cc as they promised me earlier and i got the same assurance that my account balance will be reverted by 48 Hrs.I want to mention that i am a premiium customer.Till now i have not recieved the balance in my account.
 
First of all Karthik brother can you tell what is premium customer?....you have mantioned in your post that you are a premium customer.......and if the cc is making you again and again then just mail the nodal officer regarding this problem/issue......also send a copy of that mail to [email protected].

Then lets see what the result comes.
 
Mr.DTH said:
First of all Karthik brother can you tell what is premium customer?....you have mantioned in your post that you are a premium customer.......and if the cc is making you again and again then just mail the nodal officer regarding this problem/issue......also send a copy of that mail to [email protected].

Then lets see what the result comes.
Click to expand...


I am subscribed to South Jumbo Pack &i have subscribed to maximum no of channels.so tata sky considers such customers as Premium Customers.such customers will not be charged relocation & service charges


Mr.DTH said:
First of all Karthik brother can you tell what is premium customer?....you have mantioned in your post that you are a premium customer.......and if the cc is making you again and again then just mail the nodal officer regarding this problem/issue......also send a copy of that mail to [email protected].

Then lets see what the result comes.
Click to expand...

Sorry its called as "PREMIUM SUBSCRIBER"
 
dont worry buddy shoot an email to nodal officer of ur state. it will b rectified
 
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