I have 3 SCV settop connections, including 1 HD for few years. These SCV people are the most unprofessional and incompetent. Their settop box always shows a wrong time - why it can not be synchronized with actual time is a wonder. Right now it is 6 minutes late, but some times the difference is in hours!! This makes it difficult to record programs or time shift. Even if that was somehow managed, there is no program schedule so programs can not be chosen in advance for recording. In fact at any time only the next two programs are displayed. There is no daily or weekly guide or schedule. I cannot understand why in this day and age, a large player like SCV cannot give even these basic facilities ti it's customers!!