Those who have facing error, they have to upgrade thier stbs as per sun direct official. It will be charged as sd+ or HD upgrade prices + visiting charges 175.
Below series set top boxes are unsecured, they have to be upgraded.
SD series:A,C, E, F, H, J, M, P, S.
HD series:B, D, G, N, U, W, Y.
Users having above series model will not get channels as per sun direct.