STB Account not updated

[zacq8]

Not to RMN but to stb

4

yes I have got the SMS icon on the screen STB saying click SMS botton , but when I click the SMS botton it is the same status of account as before not updated to the newal date....
I dont know the problem is with my SBT or the DishTV server or the Signal, if the Signal is the problem definitely the SMS will not come.

 

[rakrishnan]

Send "DISHTV ACC" from your RMN for re-updating and keep stb on 999 channel for 15 minutes.

 

[Mr.Bhat]

yes I have got the SMS icon on the screen STB saying click SMS botton , but when I click the SMS botton it is the same status of account as before not updated to the newal date....
I dont know the problem is with my SBT or the DishTV server or the Signal, if the Signal is the problem definitely the SMS will not come.

Thats y i said ask them to send SMS the latest updated details of ur account ..this will fix issues .. Actually STB Has to get the latest info by SMS..

 

[zacq8]

Thats y i said ask them to send SMS the latest updated details of ur account ..this will fix issues .. Actually STB Has to get the latest info by SMS..

I hv already complained that your updation not making any changes to STB.....something wrong in the info coming from the server..

I am still wondering my dashboard showing correct info of the next recharge and when I make refresh SMS is coming to STB too, but why it is wrong inf....saaaad

Main problem is I am using this STB in Kuwait, each time I post a complaint they will never process it for the action until make a phone call and take verbal confirmation through the phone. My sister is already fed up with the phone calls from CC, I have to teach her what to be answered to the CC call. :-/:-/

 

[zacq8]

Thats y i said ask them to send SMS the latest updated details of ur account ..this will fix issues .. Actually STB Has to get the latest info by SMS..

issue was resolved by doing the steps on the call from Customer Care.
Steps done:
pressing menu botton for 8 second and selecting setup and arasing all EPG ...after a roboot EPG was updated again then warning message had gone. then they send a fresh SMS to the STB on the first SMS Name & Mobile no. updated on the second SMS the account details also updated..and I am happy

(Call was made to my registered mobile no. in India but I was online through another no. talking to the guy who was contacted by CC updating my screen status)

 

[nskaran]

issue was resolved by doing the steps on the call from Customer Care.
Steps done:
pressing menu botton for 8 second and selecting setup and arasing all EPG ...after a roboot EPG was updated again then warning message had gone. then they send a fresh SMS to the STB on the first SMS Name & Mobile no. updated on the second SMS the account details also updated..and I am happy

(Call was made to my registered mobile no. in India but I was online through another no. talking to the guy who was contacted by CC updating my screen status)

so finally your issue is solved:clap