Discussion Sun Direct HD Review after 1 week

[Slu]

Review of Sun Direct HD: One Week Experience with 1-Year FTA Pack

I recently subscribed to the Sun Direct HD connection on November 24, 2024, opting for the 1-year FTA pack. After a week of usage, here’s my detailed review of the service:

1. First Impressions

The initial setup and connection were satisfactory, but the overall experience has been underwhelming since then.

2. Picture Quality (PQ)

The picture quality of SD channels is disappointing, especially for news channels, which are barely watchable.

On the other hand, HD channels work well and provide a good viewing experience.


3. Mobile Application

The Sun Direct app is poorly designed and highly unreliable.

It frequently crashes, profiles are lost, and logging back in is a frustrating experience.

Features like addition and dropping of channels are not as seamless as I experienced with Tata Play.


4. TV Account Information

Unlike Tata Play, Sun Direct lacks an option to view account information directly on the TV screen. This omission is inconvenient.


5. Customer Care Service

The customer care number is perpetually busy, making it difficult to get through.

When I finally managed to connect with an executive, I encountered language barriers. The executive, fluent in English, redirected me to call again and select a preferred language (Hindi or English). This was unnecessary and frustrating.


6. Channel Availability

Sun Direct lacks several HD+1 channels that were available on Tata Play.

The variety of bouquets is limited, with no options for dedicated sports, HD movies, or infotainment bouquets.


7. Overall Experience

The service is far from satisfactory. Limited channel options, subpar SD picture quality, unreliable app performance, and unhelpful customer support make it difficult to recommend.

Conclusion
Sun Direct HD’s 1-year FTA pack may seem cost-effective, but the lack of essential features and poor customer experience overshadow any potential benefits. For a more seamless and user-friendly experience, I would suggest considering alternatives like Tata Play.

Rating: 2/5

 

[BtheSTAR]

Please share STB's picture, what about audio quality and dolby audio

 

[Slu]

Please share STB's picture, what about audio quality and dolby audio

I am using HSG200 Model. Sharing image of same. Picture quality of sd channel.
I can not comment on Dolby as my tv does not support it ...Thompson Path Pro

 

[Maxdth]

I also want to switch tata to sun direct, what is your advice bro, should I purchase or go with airtel ?

 

[Slu]

Should You Switch from Tata Play to Sun Direct ?

Deciding between Tata Play, Sun Direct, and largely depends on your viewing preferences and service expectations. Here’s a detailed breakdown to help you make an informed decision.

When to Choose Sun Direct

Sun Direct might be a suitable choice if:

You are looking for a limited selection of HD channels at an affordable price.

You are not particular about having access to a diverse range of genres or premium services.

You can compromise on the quality of SD channels and overall app experience.


However, based on my experience, Sun Direct lacks key features and services that competitors like Tata Play excel at.

Stick to Tata Play If:

1. Channel Preferences:

You prefer a comprehensive bouquet covering infotainment, knowledge, kids, entertainment, sports, music, and news channels.

HD+1 channels are important to you for flexible viewing options.



2. App and User Experience:

You require a smooth, user-friendly app for managing subscriptions, adding/dropping channels, and accessing account details seamlessly.



3. Customer Service:

You value quick and efficient resolution of issues through reliable customer care.



4. Premium Features:

You want access to premium services and advanced account management options directly on your TV screen.



5. FTA Channels:

You are from the Rest of India (ROI) and require access to a greater variety of Free-to-Air (FTA) channels.



6. Budget Considerations:

You are comfortable paying ₹153 for the Network Capacity Fee (NCF), which ensures access to more channels and better services.

Final Advice

If you prioritize affordability and are willing to compromise on quality and service, Sun Direct could be an option. However, if you value a premium experience, a diverse channel lineup, and smooth issue resolution, Tata Play is the better choice. Airtel is worth considering as a middle ground with reliable features and competitive pricing.

Ultimately, the decision depends on your viewing habits, budget, and expectations from a DTH service provider.

 

[PowerStar]

Mobile Application

The Sun Direct app is poorly designed and highly unreliable.

It frequently crashes, profiles are lost, and logging back in is a frustrating experience.

Features like addition and dropping of channels are not as seamless as I experienced with Tata Play.

Bro Already I requested you to Update App. According to past screenshot you have shared screenshot of old App. Which is Now Broken after Sun Direct Revamped to New App.

 

[Slu]

Bro Already I requested you to Update App. According to past screenshot you have shared screenshot of old App. Which is Now Broken after Sun Direct Revamped to New App.

Bro I have new app now ....These issue have been faced by me in new app ..... Screenshot is attached

 

[PowerStar]

Bro I have new app now ....These issue have been faced by me in new app ..... Screenshot is attached

Ok, After New Update I Never Faced Logout issues.Which I used to face in old app when data was off. But I agree with adding and removal is confusing in this App.