Discussion Tata Play Binge service needs a lot of improvement

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iDJ

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The service is just outdated. It has no curated plans for it's customers. Don't see why some North Indian customer will be interested in Sun NXT. Or South Indians go for Chaupal. No Chromecast or Picture-in-Picture support. Search is broken. App feels like some old streaming app from 5 years ago. 2 expensive bundles that cost ₹299 and ₹399. Own Tata Play DTH customer is at disadvantage here as phone number is tied up with their DTH connection so connection must stay active to use Binge plan. It's just disappointing to see so many shortcomings. Android TV app is fine. But again algorithm is poor. You can't search from within the services. Other OTT aggregators like Airtel Xstream, Prime Video, Watcho and OTT Play are ahead at this moment.

First thing they should provide is language and genre based bundles. Second is chromecast and pip in support. Offline downloads also are must. They can even make South DTH Plans by including Sun NXT at discount. Same can be done with Hoichoi for Bengali market. There is so much potential here. They seriously need to rethink about their current strategy.
 
You can try flexi plan 99 for any 3 ott apps. you can select disney hotstar, zee 5 and sun nxt.
 
If such a basic thing like PIP isn't available (not in Tata Play app also) then what else could you expect

mss said:
You can try flexi plan 99 for any 3 ott apps. you can select disney hotstar, zee 5 and sun nxt.
Click to expand...
Which Hotstar plan is provided in Binge Flexi?
 
Another con to add is. Chat customer support is a bot.
 
Last edited by a moderator:
narender reddy said:
Why Tata play didn't provide flexi lite plan to all binge plus subscribers?
Click to expand...
Same reason they don't offer trial. Based on how difficult it is to find content. Customer will quit after first month. I have used this app in 2021. Using it now in 2023. It got worse and more cluttered. Don't get why they have useless features like games.
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Since they don't have ads or any ulterior motives. I think it would be great if they allowed us to login using our credentials on respective apps.
 
Never, never go for it. The company is a cheat with unethical business practice. I have my personal subscription to some preferred OTT platforms. Hence I need not subscribe to OTT available through Tata play Android box. I continued with usual plan with the channels I prefer to watch and unsubscribed to OTT subscription. Then I recharged for 1000 rupees and the next day 989 rupees was deducted from the amount towards 3 months subscription to OTT bundle. I spoke to customer care and asked them to refund the amount as I didn't opt for it. They replied that it was opted through the Android box. The children are watching channels and I don't know who pressed which button to subscribe. At least they should have confirmed the subscription by an OTP to my registered mobile number. But they didn't. I am going to inactivate the service.
 
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