Topups confusion in alacarte

[MysticWind]

My alacarte channel total is 127rs (  we can add 150rs worth channels r + 22rs taxes = total 172rs ) so i  added 3 channel topups from AIRTEL WEBSITE worth 23rs but it deducted 23rs from main balance. 
So my question is : -

1) Why did it get excluded from alacarte billing (i was under 150rs and i was doing online) ?

2) Alacrate packs are displayed as "free topups" while those 23rs topups which i did manually from website are displayed as general packs not free ,so this means those topups are not included in alacarte billing ?

3)Can we change alacarte (fta) topups in airtel website ,any extra cost ? ( or should we email them everytime )

Head hurting question i know :wall  - its airtels fault for making things complicated  :angry

 

[iphifi]

Alacarte pack free topups are different from normal alacarte topups. Only airtel cc can add these free topups. As of now alacarte pack cannot be changed from website.

 

[MysticWind]

But we can remove alacarte free topups online - who designed this kind of brainless website .
so i have to email them everytime what kind of nonsense is this . Airtel is doing this on purpose , this could have been a smooth procedure but no airtel just wants to f*** with users.

This is against TRAI (trai introduced it so that users can choose on their own with out restriction , but this guy sunil bharti big waste fellow he just wants to milk money ) , should complaint .

 

[iphifi]

This is against TRAI (trai introduced it so that users can choose on their own with out restriction , but this guy sunil bharti big waste fellow he just wants to milk money ) , should complaint .

We can choose our own channels now also. Only issue is there is no web interface. They are making it hard for us but I don't think they are violating rules.

 

[MysticWind]

TRAI will decide if its violating or not i never complained so if some one knows the procedure help me.

 

[abhinaba]

Airtel also cheats us(alacarte customers) by the name of price revision exercise & they do it without informing customers. In 2015 combined price of my alacarte channels was Rs. 127/-. In that pack price of Star Movies & HBO was Rs.15/- & Rs.25/- respectively. Without informing me they revised the price to Rs. 30/- & Rs.35/-. As a result my combined pack price exceeded Rs.150/- & they kicked out NGC from alacarte pack. After complaining they added it but removed Star movies. Really we need a dedicated grievance cell for alacarte customers.