TRAI toughens stance on submission of Consumer Application Forms

[M.J.Sadiq]

Telecom Regulatory Authority of India has decided to put such cable TV subscribers of DAS on notice who have not yet submitted the Consumer Application Form (CAF), complete in all respects including their choice of channels/services to the respective cable operator/multi system operator (MSO).

In case, any such cable TV subscriber does not submit the CAF by June 25, 2013, the cable TV services of the subscriber will be deactivated till the time the CAF is made available and incorporated in the subscriber management system of the MSO. This has been necessitated as the Authority has observed that there is substantial pendency with respect to the availability of complete consumer details with the cable operators / MSOs.

TRAI has directed MSOs, operating in DAS areas, to strictly ensure that cable TV services are provided to only those subscribers whose complete details have been incorporated in their Subscriber Management System. This is essential to exploit all the features and benefits of DAS, including enabling the subscribers to effectively exercise their choice in terms of channels and services. This will also help the subscribers to budget their bills.

In this context, to educate and sensitise consumers, TRAI has been issuing public notices from time to time. Broadcasters and cable TV service providers have also been running scrolls on TV channels for the last few months, asking subscribers to submit the duly filled-in Consumer Application Forms. Through these public notices and scrolls, subscribers have also been alerted about deactivation of cable services in case of non-submission of the forms.


http://www.exchange4media.com/51369...submission-of-consumer-application-forms.html


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[mmadhankumar]

No cable TV for CAF defaulters after June 25

Cable TV subscribers in the National Capital Region (NCR) will face disconnection of services if they fail to submit the mandatory customer application form (CAF) giving personal details and choice of channels by June 25.

“If a customer fails to submit his CAF to local cable TV operator or multi-system operator by June 25, his services will be terminated and will not be resumed till the time form is submitted. This deadline is applicable for customers in the Delhi NCR area,” Telecom Regulatory Authority of India (Trai) Principal Adviser Sudhir Gupta told reporters here.

Despite Trai’s repeated requests, only 20 per cent cable subscribers in the NCR have submitted the forms.

The form is available free of cost with the cable operators or MSOs. Those availing DTH services need not submit the application afresh as they would have done it at the time of getting the DTH connection.

Though all cable TV subscribers have got set top boxes installed during the first phase of digitisation, the maintenance of a subscriber management system was not effectively implemented as only 20 per cent people had submitted the CAF.

After the initial deadline of November 1, 2012, a fresh deadline was fixed to ensure subscribers fall in line, Trai Chairman Rahul Kullar told reporters here. If cable TV subscribers fail to submit the form, their television screen will go blank till they submit the same.

The strict application of the rule was to monitor the subscriber base and ensure they pay their mandatory taxes to competent authority without fudging documents.

The regulator also came up with a new provision last month that subscribers need not buy set top boxes. Instead, they could pay monthly rental. This is among the benefits accruing to subscribers under Digital Addressable Cable TV Systems.

Under standard tariff package issued by Trai, customer has the option to get cable TV set top boxes at a monthly rent of Rs 55.66 against refundable security deposit of Rs 400, or at a rent of Rs 50.66 against refundable security deposit of Rs 800.

Once subscribers submit the CAF, Trai will know how many subscribers each operator has and the tax payable. There are complaints that despite cable operators collecting service tax and entertainment tax from subscribers, they are not remitting it to the authorities in the absence of a data base.


No cable TV for CAF defaulters after June 25

 

[M.J.Sadiq]

RE: No cable TV for CAF defaulters after June 25

madhan bro.. I think I posted it here...

TRAI toughens stance on submission of Consumer Application Forms

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[mmadhankumar]

madhan bro.. I think I posted it here...

TRAI toughens stance on submission of Consumer Application Forms

merged tup:tup

 

[M.J.Sadiq]

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