Seeking Help Airtel Xstream Box Remote Not Working

[a8875]

Hello,
The remote of my Airtel Xstream Box is not working. The light on the remote is not glowing after pressing any button. I have also changed the batteries of the remote. But still it is not working.

What is the price of new Airtel Xstream Box Remote?
Where can I purchase the new remote?

 

[Vadirocks]

Hello,
The remote of my Airtel Xstream Box is not working. The light on the remote is not glowing after pressing any button. I have also changed the batteries of the remote. But still it is not working.

What is the price of new Airtel Xstream Box Remote?
Where can I purchase the new remote?

When Did You Bought The Connection?

It Has 1 Year Warranty, Call CC And Raise Request,,,,,,,

 

[a8875]

When Did You Bought The Connection?

It Has 1 Year Warranty, Call CC And Raise Request,,,,,,,

I have bought the connection in 2020.

 

[Vadirocks]

I have bought the connection in 2020.

Call Customer Care And Request For New Remote,,,

 

[a8875]

Call Customer Care And Request For New Remote,,,

Okay. I DMed Airtel on Twitter and they said that the price of the Airtel Xstream Box Remote is Rs. 350.

 

[Kiran Visal]

Meanwhile till you receive new remote, use your mobile as one.

 

[mark2gp]

The remote for my brand new Xstream V3 box gets no response at times. Only the power buttons seem to work.

Some times, a pop up message asking me to re-pair the remote (by pressing "back" & "options" button together for 5 seconds) appears.

Other instances, i have to remove and re insert batteries in the remote to get it working.

Both the remote software and remote app on the box are up to date. I tried clearing the remote memory (by pressing "options" and "9" ) and pairing it afresh, but still the problem crops up every couple of days.

 

[dino29]

The remote for my brand new Xstream V3 box gets no response at times. Only the power buttons seem to work.

Some times, a pop up message asking me to re-pair the remote (by pressing "back" & "options" button together for 5 seconds) appears.

Other instances, i have to remove and re insert batteries in the remote to get it working.

Both the remote software and remote app on the box are up to date. I tried clearing the remote memory (by pressing "options" and "9" ) and pairing it afresh, but still the problem crops up every couple of days.

Did u try disabling HDMI CEC and then unpairing/ pairing the remote again with XStream box.

Steps to unpair/pair
Open home page on box> Go to settings option>select Android Settings > go to devices and accessories option > select airtel remote and press unpair> on remote press "options" button and 9 number button simultaneously for 3 seconds until red indicator on remote blinks for few seconds > press "options" and "back" button on remote for 5 seconds as again red light on remote will blink> again go to devices and accessories option, if already there click "airtel" option which will automatically appear in scanning and ur remote will be repaired > also try to restart ur box.

Also another way is to directly unpair remote by pressing options and 9 button on remote without going to menu settings...one done simply restart ur box > press options and 9 number button to pair the remote and go to devices and accessories section,,select "airtel" icon to pair the remote

 

[Kiran Visal]

The remote for my brand new Xstream V3 box gets no response at times. Only the power buttons seem to work.

Some times, a pop up message asking me to re-pair the remote (by pressing "back" & "options" button together for 5 seconds) appears.

Other instances, i have to remove and re insert batteries in the remote to get it working.

Both the remote software and remote app on the box are up to date. I tried clearing the remote memory (by pressing "options" and "9" ) and pairing it afresh, but still the problem crops up every couple of days.

Take out one cell and insert it again. This happens for me everyday the first time I start the box.

 

[mark2gp]

i have to remove and re insert batteries in the remote to get it working.

@Kiran Visal that's what i end up doin'