D2H introduced 'Create your own pack' in their website

[simplysouth]

Another reply I got from D2h

Thank you for writing to d2h. We regret the inconvenience caused to you.

As per discussion, we would like to inform that prices for broadcaster
bouquets can not be reduced for channels which are not available on d2h
platform as bouquets prices are defined by broadcaster and some channels
are not available due to non execution of agreement between d2h and
broadcasters.

Moreover, we would like to request you to write us back with screenshot
of website regarding discrepancy in network capacity fees.

This reply from d2h is totally annoying and unacceptable as a customer. Bad..

 

[Varun Patil]

Another reply I got from D2h

Thank you for writing to d2h. We regret the inconvenience caused to you.

As per discussion, we would like to inform that prices for broadcaster
bouquets can not be reduced for channels which are not available on d2h
platform as bouquets prices are defined by broadcaster and some channels
are not available due to non execution of agreement between d2h and
broadcasters.

Moreover, we would like to request you to write us back with screenshot
of website regarding discrepancy in network capacity fees.

So d2h is decided to not adding any new channels in their platform in future...?

 

[rahulk]

So d2h is decided to not adding any new channels in their platform in future...?

Dont know.. As per the discussion on call the person said there was no agreement for the channels which are not available and there is no certain date when they will be added. He just gave me the drafted reply that we are taking your request for the channels thats it.

 

[Siva]

Another reply I got from D2h

Thank you for writing to d2h. We regret the inconvenience caused to you.

As per discussion, we would like to inform that prices for broadcaster
bouquets can not be reduced for channels which are not available on d2h
platform as bouquets prices are defined by broadcaster and some channels
are not available due to non execution of agreement between d2h and
broadcasters.

Moreover, we would like to request you to write us back with screenshot
of website regarding discrepancy in network capacity fees.

In that case, TRAI rule clearly states, they should not offer the bouquet. You should forward this email to TRAI.

 

[harsh_hk]

When I selected my bouquets and channels on the d2h website, the total price at the right side box showed NaN. What is that?

 

[vishnucv2]

Is it possible to change the channel selection after submitting once?

 

[simplysouth]

Is it possible to change the channel selection after submitting once?

Yes you can submit once again. same process.

 

[rahulk]

In that case, TRAI rule clearly states, they should not offer the bouquet. You should forward this email to TRAI.

I have mailed TRAI day before yesterday regarding the HD channels which are not available on D2H but still they are being charged in bouquet but got no reply.

 

[vishnucv2]

I have mailed TRAI day before yesterday regarding the HD channels which are not available on D2H but still they are being charged in bouquet but got no reply.

Can you send me the trai mail id

 

[rahulk]

Can you send me the trai mail id

[email protected]