D2H Problem At Every 5 Minutes

[Mitraj]

My D2H SD Box Show This Message Some Time

E118-4IRDETO3_STATUS.E118-4

Ony Free Channel Can View (Home Channel,D2H Shoppinge,And Info Channels)

Other Channel Have This Message
E118-4IRDETO3_STATUS.E118-4

I Have Call CC They Said We Refresh Youre Account But It Not Solved.

It Solved By Restarting The Box.

 

[shubham kumar]

Reset your stb and problem will be solved

 

[Mitraj]

No solved By Reset

And My SD Box Have Reset Key On Back Side.
How To Use It?

 

[Jerome.J]

No solved By Reset

And My SD Box Have Reset Key On Back Side.
How To Use It?

Videocon d2h Message
E 118 - 4 CI Layer Mismatch on the smartcard

Scenarios
Post activation this error is displayed on customer screen.

How it gets resolved
1. Engineer visit and box swap.

Videocon d2h - Frequently Asked Questions

 

[Mitraj]

Thanks.
CC Also Said To Replace The Box.