Lol, so you get no assurance in writing.
This is the main point. There is not complaint record with customer. No sms is sent for any complaint. Customer has to forcefully ask the complaint id on call. Customers are not informed about status updates. There is no time period for closure of complaint. In short there is no accountability.
Sorry to say this but local cable person has better way of taking customer support now. I hope nodal officer's mail still works. It has too. Note down nodal officer's mail ID in notes app or contacts. It will come handy incase it's removed from website.
Anytime, if you are not happy with our customer support? Contact our nodal officers here for logging in your complaints.
Nodal officers email-id never responded to me. Few nodal email ids are obsolete (Email Postmaster delivery failed error).
I request admin to modify heading of thread. Only email service is shut down. Other means like chatbot, diy, query/request form, WhatsApp, calling customer care etc were always there. Don't know what is modification in this.