Exclusive conversation with Dish D2H's corporate head
www.dishtv.in
This is the main point. There is not complaint record with customer. No sms is sent for any complaint. Customer has to forcefully ask the complaint id on call. Customers are not informed about status updates. There is no time period for closure of complaint. In short there is no accountability.
Nodal officers email-id never responded to me. Few nodal email ids are obsolete (Email Postmaster delivery failed error).Sorry to say this but local cable person has better way of taking customer support now. I hope nodal officer's mail still works. It has too. Note down nodal officer's mail ID in notes app or contacts. It will come handy incase it's removed from website.
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Complain about this with failing email address to TRAI on twitter. They will be heavily fined for not fulfilling nodal compliance. Maybe you will get compensated for same as well.
It's done by editorial team. I had an interview with their Corporate Head and all information is updated based on that because it's official.
I asked the same question to him and he said that all forms submitted online generate a complaint number for future escalations and get updates about its status. As for assurances in writing, you still get that since cs replies to complaints through email.
Complaint no is generated for form. But no way to track that other than calling and asking for updates. No updates on sms or email..
We dont get any email whatsoever. Cs replies to whom? May be internally they use emails. But not for consumers.
I would like to modify my comment a little. A do-not-reply mail comes only after complaint filed through DIY is resolved. There is no status update on mail before that. Complaint no/token also not provided through mails/DIY form.